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Contact

Dead link, wrong price, a brand we should index, or a rights issue — send it through and we will look at it.

We reply within one business day (Mon–Fri, UTC+8).

Order questions

Order status, warehouse photos, shipping quotes and refunds are handled by Kakobuy support. Have your order number ready — we cannot see or change orders placed on the agent platform.

Dead links

Fastest fix: paste the product URL and we remove or replace it within 48 hours.

Brand requests

Tell us the label and we will open a vault once there are enough verified sellers.

Rights & takedowns

Brand owners: send the listing URLs and we will review the same day.